MHHS Precautions for COVID-19

Updated: 1/21/21

All services, with the exception of the Pet Food Pantry, are by appointment only.

All clients are required to wear masks and maintain social distancing while on Society property. If you are entering the building for services, you will have your temperature checked at the front door and sign our visitor log. Hand sanitizer is available, throughout both facilities.

Each of our pet meet-and-greet areas has a maximum capacity that we strictly observe, and all common surfaces are sanitized between visitors. If you arrive early for your appointment, you may be asked to wait in your car until your scheduled time. If you are more than 15 minutes late for your appointment, you will be asked to reschedule.

Spay/Neuter & Wellness

We are scheduling spay/neuter and wellness clinic appointments in Menands and Saratoga. We are working hard to ensure the safety of our clients and the animals. When making an appointment, we will explain the drop-off and pick-up procedures that are in place. See our Spay/Neuter page >> or Wellness page >> for more information and to learn how to schedule an appointment.


Adoption appointments for cats, kittens and other small animals (such as rabbits, rats, ferrets, etc.) can be self-scheduled through our scheduling portal on the Adoption Calendar >>. You will be offered either in person or virtual adoption options, depending on whether the shelter has had a recent COVID exposure.

If you are interested in adopting a dog, you will submit an inquiry form. An adoption counselor will review your information and evaluate which dogs at the shelter may be a good fit for your family. If we have a match, we will schedule an appointment for you and your family to come and meet your match (or matches). Please dress warmly, as dog meets happen outside, no matter the weather. The dog adoption process begins at Adoption Inquiry >>

Please note that appointments book up to two weeks out, so the animals you see on the website may already have been adopted prior to your appointment. Check our adoptable pets page right before your appointment to see who is available that day.

Adoptable Animals >>


Surrendering your pet always requires an appointment. Pets undergo a physical and behavioral assessment to determine if they qualify for our adoptions program. During the pandemic, you will be asked to wait outside while your pet is assessed. For more information about surrendering a pet, visit our rehoming page >>

Stray Animals

If you find a stray animal, check to see if that animal is wearing an ID tag. If not, you can bring the pet to a local veterinary office to have it scanned for a microchip and post the pet on local social media groups. If you have exhausted the options available to you, call your local Animal Control Officer or the non-emergency police department phone number. Please do not bring stray pets directly to the Society as we may not be the appropriate facility to house the stray pet and do not accept pets from outside of our jurisdictions.

Pet Food Pantry

Pet Food Pantry clients can visit the Menands pantry any time between 10:00 am and 4:30 pm daily, and the Saratoga pantry between 10:00 am and 2:00 pm Monday, Tuesday and Thursday. The doors to our facilities are locked, so please knock when you arrive. For those who are ill or in self-isolation and live in Albany, Rensselaer or Saratoga County, we will drop off food at your door. Please call 518.434.8128 ext. 227 or email Nikki Gagnon >> to make arrangements.


Monetary donations >> are always our greatest need.

We also accept fleece blankets, flat sheets, pillow cases, gently used towels, items from our wishlist >> and redeemable bottles and cans. Items can be dropped off in Menands at our front entrance between 10:00 am and 4:30 pm daily. Redeemable bottles and cans can be dropped off at the bottle and can drop at our Menands location 24 hours a day, 7 days a week.

If you have any donations questions, please email us at >>

If you have any other questions, please email us at >>

We thank you for your support and cooperation during this challenging time.